MATURITY MODELS IN DIGITAL TRANSFORMATION: an Analysis of Models Proposed for Manufacturing Small and Medium-sized Enterprises
análise de propostas para pequenas e médias empresas do setor manufatureiro
DOI:
https://doi.org/10.21728/p2p.2024v11n1e-7073Keywords:
Maturity Model, Digital t, Small and Medium-sized Enterprises, DigitalizationAbstract
Considering the growing importance of Maturity Models in the improvement and competitiveness of organizations in the face of technological changes, this study addresses the need for adapted Digital Transformation (DT) tools specific to Small and Medium-sized Enterprises (SMEs). Although there are several Maturity Models available, including those aimed at DT, many of them are developed with a focus on large companies, not fully meeting the demands of SMEs. Through a systematic review of the literature, this study analyzes the Maturity Models for SMEs. The analysis of ten models revealed the existence of approaches that focus on manufacturing operations, covering areas such as Design and Engineering, Production Management, Quality Management, Maintenance Management and Logistics Management. These models assess maturity levels, ranging from early stages to digitally oriented, considering crucial dimensions such as Process, Monitoring and Control, Technology and Organization. The importance of customizing DT roadmaps to meet the specific needs of each company is also highlighted, as well as the continuous evolution of Maturity Models to adapt to the different contexts.
Downloads
References
ALBERTIN, A. L; ALBERTIN, R. M de M. Transformação digital: gerando valor para o" novo futuro". GV-EXECUTIVO, v. 20, n. 1, p. 26-29, 2021. DOI 10.12660/gvexec.v20n1.2021.83455. Disponível em: https://periodicos.fgv.br/gvexecutivo/article/view/83455/79218. Acesso em 10 jun. 2024.
CANETTA, L; BARNI, A.; MONTINI, E. Development of a Digitalization Maturity Model for the manufacturing sector. In: INTERNATIONAL CONFERENCE ON ENGINEERING, TECHNOLOGY AND INNOVATION (ICE/ITMC), 2018, Alemanha. Anais [...]. Alemanha: IEEE, 2018. Disponível em: https://ieeexplore.ieee.org/document/8436292 Acesso em: 27 ago. 2024.
CAROLIS, A. de et al. A Maturity Model for Assessing the Digital Readiness of Manufacturing Companies. In: LODDING, Hermann et al. Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing: IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part I. [S. l.]: Springer Cham, 2017. DOI 10.1007/978-3-319-66923-6_2. Disponível em: https://link.springer.com/chapter/10.1007/978-3-319-66923-6_2. Acesso em: 12 jun. 2024.
CHEN, Q. et al. Digital Transformation Evaluation for Small- and Medium-Sized Manufacturing Enterprises Using the Fuzzy Synthetic Method DEMATEL-ANP. Sustainability, [S. l.], v. 14, n. 20, out. 2022. DOI 10.3390/su142013038. Disponível em: https://www.mdpi.com/2071-1050/14/20/13038. Acesso em 12 jun. 2024.
DE BRUIN, T. et al. Understanding the main phases of developing a maturity assessment model. In: Australasian conference on information systems (ACIS). Australasian Chapter of the Association for Information Systems. p. 8-19, 2005. Disponível em: http://aisel.aisnet.org/acis2005/109. Acesso em: 14 de maio. 2024.
FACIN, A. L. et al. Temas de destaque na pesquisa em transformação digital: evidências de estudo bibliométrico e análise de conteúdo. Revista de Administração de Empresas, v. 62, n. 06, p. e2021-0112, 2022. Disponível em: https://doi.org/10.1590/S0034-759020220602. Acesso em: 18 de jun. 2024.
FONSECA, P. G.; SANTOS, A.V. Transformação digital no serviço público brasileiro: uma revisão sistemática de literatura. Revista Formadores, v. 15, n. 1, 2022. Disponível em: https://doi.org/10.25194/rf.v15i1.1535. Acesso em 14 maio 2024.
FURR, N. et al. The 4 Pillars of Successful Digital Transformations. Harvard Business Review, Massachusetts, 28 jan. 2022. Disponível em: https://hbr.org/2022/01/the-4-pillars-of-successful-digital-transformations. Acesso em: 30 ago. 2023.
GIL, A.C. Como Fazer Pesquisa Qualitativa. Barueri: Atlas, 2021.
IFENTHALER, D.; EGLOFFSTEIN, M. Development and implementation of a maturity model of digital transformation. TechTrends, v. 64, n. 2, p. 302-309, 2020. Disponível em: https://doi.org/10.1007/s11528-019-00457-4. Acesso em 12 de abr. 2024.
KIRMIZI, M.; KOCAOGLU, B. Digital transformation maturity model development framework based on design science: case studies in manufacturing industry. Journal of Manufacturing Technology Management, [S. l.], v. 33, n. 7, p. 1319–1346, set. 2022. Disponível em: https://doi.org/10.1108/JMTM-11-2021-0476. Acesso em: 12 jun. 2024.
LEE, D.; GU, J; JUNG, H. Process maturity models: Classification by application sectors and validities studies. Journal of software: Evolution and Process, v. 31, n. 4, p.2161, 2019. Disponível em: https://doi.org/10.1002/smr.2161. Acesso em 03 de jun. 2024.
MARTÍN-PEÑA, M. L.; SÁNCHEZ-LÓPEZ, J-M; DÍAZ-GARRIDO, E. Servitização e digitalização na manufatura: a influência no desempenho da empresa. Revista de Negócios e Marketing Industrial, v. 3, pág. 564-574, 2019. Disponível em: https://doi.org/10.1108/JBIM-12-2018-0400. Acesso em: 01 de jun. 2024.
MINH, H.P.; THANH, H.P.T. Comprehensive review of a Digital Maturity Model and proposal for a continuous digital transformation process with Digital Maturity Model integration. Sistemas & Gestão, v. 17, n. 1, 2022. Disponível em: https://doi.org/10.20985/1980-5160.2022.v17n1.1789. Acesso em 11 de out. 2023
MIRANDA, S. S.; BARBOSA, M. W. Uma análise da maturidade da gestão de projetos de Extensão Universitária com auxílio de um modelo de maturidade. In: SIMPÓSIO INTERNACIONAL DE GESTÃO DE PROJETOS, INOVAÇÃO E SUSTENTABILIDADE, 5., 2016, São Paulo. Anais […]. São Paulo: [s.n.], 2016. Disponível em: https://www.singep.org.br/5singep/resultado/699.pdf. Acesso em: 20 set. 2023.
MITTAL, S.; ROMERO, D.; WUEST, T. Towards a Smart Manufacturing Maturity Model for SMEs (SM³E). In: Moon, Ilkyeong et al. Advances in Production Management Systems: Smart Manufacturing for Industry 4.0: IFIP WG 5.7 International Conference, APMS 2018, Seoul, Korea, August 26-30, 2018, Proceedings, Part II. [S. l.]: Springer Cham, 2018. DOI 10.1007/978-3-319-99707-0_20. Disponível em: https://inria.hal.science/hal-02177864/document. Acesso em: 12 jun. 2024.
MORANDI, M.I.W.M.; CAMARGO, L.F.R. Revisão sistemática da literatura. In: DRESCH, Aline; LACERDA, Daniel Pacheco de; ANTUNES JUNIOR, José Antonio Valle. Design Science Research: método e pesquisa para avanço da ciência e da tecnologia. Porto Alegre: Bookman, 2015.
PAULK, M. C. et al. Capability maturity model, version 1.1. IEEE Software, [S. l.], v. 10, n. 4, p. 18–27, jul. 1993. Disponível em: https://doi.org/10.1109/52.219617.Acesso em: 12 jun. 2024.
PROENÇA, D.; BORBINHA, J. Maturity Models for Information Systems - A State of the Art. Procedia Computer Science, [S. l.], v. 100, p. 1042–1049, out. 2016. Disponível em: https://doi.org/10.1016/j.procs.2016.09.279. Acesso em: 12 jun. 2024.
PULKKINEN, A.; ANTTILA, J-P.; LEINO, S-P. Assessing the maturity and benefits of digital extended enterprise. Procedia Manufacturing, [S. l.], v. 38, p. 1417–1426, fev. 2020. Disponível em: https://doi.org/10.1016/j.promfg.2020.01.146. Acesso em: 27 ago. 2024.
RAFAEL, L.D. et al. An Industry 4.0 maturity model for machine tool companies. Technological Forecasting and Social Change, [S. l.], v. 159, out. 2020. Disponível em: https://doi.org/10.1016/j.techfore.2020.120203. Acesso em: 12 jun. 2024.
SCHÄFFER, T. et al. Towards an Open Ecosystem for Maturity Models in the Digital Era: The Example of the Data Quality Management Perspective Completed Research. In: AMERICAS CONFERENCE ON INFORMATION SYSTEMS, 24., 2018, Nova Orleans. Anais [...]. [S. l.: s. n.], 2018. Disponível em: https://tu-dresden.de/bu/wirtschaft/winf/isih/ressourcen/dateien/isih_team/pdfs_team/Towards-an-Open-Ecosystem-for-Maturity-Models-in-the-Digital-Era_.pdf Acesso em: 27 ago. 2024.
SCHUMACHER, A.; NEMETH, T.; SIHN, W. Roadmapping towards industrial digitalization based on an Industry 4.0 maturity model for manufacturing enterprises. Procedia CIRP, [S. l.], v. 79, p. 409–414, mar. 2019. Disponível em: https://www.sciencedirect.com/science/article/pii/S2212827119302276. Acesso em: 27 ago. 2024.
SCHWERTNER, K. Digital transformation of business. Trakia Journal of Science, [S. l.], v. 15, p. 388–393, 2017. Suplemento 1. Disponível em: https://doi.org/10.15547/tjs.2017.s.01.065. Acesso em: 15 set. 2023.
SILVA, J. L.; VIEIRA, A. C. L.; SILVA, S. V. Modelos de Maturidade Digital: Um Estudo de Caracterização Baseado na Revisão Sistemática de Literatura. BBR. Brazilian Business Review, v. 21, p. e20221330, 2024. Disponível em: https://doi.org/10.15728/bbr.2022.1330.pt. Acesso em 28 de fev. 2024.
SINGH, A.; HESS, T. Como os diretores digitais promovem a transformação digital de suas empresas. MIS Quarterly Executive, v.16, p.1–17. 2017.
TARHAN, A.; TURETKEN, O.; REIJERS, H. A. Business process maturity models: A systematic literature review. Information and Software Technology, v. 75, p. 122-134, 2016. Disponível em: https://doi.org/10.1016/j.infsof.2016.01.010. Acesso em 18 de out. 2023.
TORRES, H.K.M.L. et al. Dimensões e características dos modelos de maturidade e de mensuração da gestão da inovação: uma revisão sistemática da literatura. In: SIMPÓSIO INTERNACIONAL DE GESTÃO DE PROJETOS, INOVAÇÃO E SUSTENTABILIDADE, 4., 2015, São Paulo. Anais […]. São Paulo: [s.n.], 2015. Disponível em: https://singep.org.br/4singep/resultado/645.pdf. Acesso em: 20 set. 2023.
UNAL, C.; SUNGUR, C.; YILDIRIM, H. Application of the Maturity Model in Industrial Corporations. Sustainability, [S. l.], v. 14, n. 15, ago. 2022. Disponível em: https://doi.org/10.3390/su14159478. Acesso em: 12 jun. 2024.
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Lucas Gabriel Pereira Santos, Rebecca Thaffenne Santos Oliveira, Vérica Freitas, Verônica Angelica Freitas de Paula
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The journal is published under the Creative Commons - Attribution - Noncommercial - Share Alike 3.0 Brazil.
The published work is considered collaboration and therefore the author will not receive any remuneration for this as well as anything will be charged in exchange for publication.
All texts are responsibility of the authors.
It’s allowed partial or total reproduction of the texts of the magazine since the source is cited.
