INOVAÇÕES TECNOLÓGICAS E OS SEUS IMPACTOS NA TRANSFORMAÇÃO DO GOVERNO DIGITAL

Autores

DOI:

https://doi.org/10.21728/p2p.2024v10n2e-6826

Palavras-chave:

Revisão Sistemática de Literatura, Governo Eletrônico, Impactos da inovação, Transformação Digital

Resumo

Muitas organizações públicas e privadas estão cada vez mais sendo desafiadas a implementar soluções tecnológicas em suas rotinas operacionais, muitas recentemente pela influência de fatores externos como foi a caso da covid-19, outras a fim de modernizar seus processos e serviços internos com soluções mais eficientes para o usuário. Neste sentido, em muitos países, governos têm implementado processos de transformações tecnológicas e digitais a fim de modernizar e dinamizar a prestação de serviços para com os cidadãos, buscando redução de custo e melhoria na eficiência dos serviços. Essa pesquisa visa identificar as ferramentas de transformação digital e seus impactos nas iniciativas de políticas públicas do governo digital. Para isso, usa-se uma técnica de mapeamento sistemático de revisão de literatura. Como resultado, constata-se que as pesquisas sobre governo digital vêm crescendo ao longo do tempo, sendo mais recorrente a publicação de artigo em revistas especializadas, como é o caso da Government Information Quarterly, IEEE Access, Digital Government: Research and Practice, entre outros.  Entre as principais tecnologias usadas, destaca o Big Data, Inteligência Artificial, Internet das Coisas, assim por diante. Já relacionado às pessoas, o trabalho identificou que a falta de conhecimento das pessoas e a falta de recursos são uns dos principais entraves na implementação das políticas públicas do governo digital.

Downloads

Os dados de download ainda não estão disponíveis.

Referências

ABIED, O.; IBRAHIM, O.; MAT KAMAL, S. N.-I. Proposing a Conceptual Model for Cloud Computing Adoption in the Libyan E-Government. 2021 7th International Conference on Research and Innovation in Information Systems (ICRIIS). Anais... Em: 2021 7TH INTERNATIONAL CONFERENCE ON RESEARCH AND INNOVATION IN INFORMATION SYSTEMS (ICRIIS). Johor Bahru, Malaysia: IEEE, 25 out. 2021. Disponível em: <https://ieeexplore.ieee.org/document/9617042/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/ICRIIS53035.2021.9617042

AIGNER, I.; GARAI-FODOR, M.; SZEMERE, T. P. Singapore’s Journey as a Digit-all-ized and Innovative Smart Nation Toward Sustainability. 2022 IEEE 10th Jubilee International Conference on Computational Cybernetics and Cyber-Medical Systems (ICCC). Anais... Em: 2022 IEEE 10TH JUBILEE INTERNATIONAL CONFERENCE ON COMPUTATIONAL CYBERNETICS AND CYBER-MEDICAL SYSTEMS (ICCC 2022). Reykjavík, Iceland: IEEE, 6 jul. 2022. Disponível em: <https://ieeexplore.ieee.org/document/9922714/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/ICCC202255925.2022.9922714

ANDREWS, L. Public administration, public leadership and the construction of public value in the age of the algorithm and ‘big data’. Public Administration, v. 97, n. 2, p. 296–310, jun. 2019. DOI: https://doi.org/10.1111/padm.12534

BAHEER, B. A.; LAMAS, D.; SOUSA, S. A Systematic Literature Review on Existing Digital Government Architectures: State-of-the-Art, Challenges, and Prospects. Administrative Sciences, v. 10, n. 2, p. 25, 22 abr. 2020. DOI: https://doi.org/10.3390/admsci10020025

BANK, World. GovTech Maturity Index, 2022 Update: Trends in Public Sector Digital Transformation. dez. 2022.

BANNISTER, F.; CONNOLLY, R. The future ain’t what it used to be: Forecasting the impact of ICT on the public sphere. Government Information Quarterly, v. 37, n. 1, p. 101410, jan. 2020. DOI: https://doi.org/10.1016/j.giq.2019.101410

BARRUTIA, J. M.; ECHEBARRIA, C. Effect of the COVID-19 pandemic on public managers’ attitudes toward digital transformation. Technology in Society, v. 67, p. 101776, nov. 2021. DOI: https://doi.org/10.1016/j.techsoc.2021.101776

BAUDET, C.; MEDINA, M. J. The Paradoxes of Trust and Transparency of Blockchain Technologies: Journal of Global Information Management, v. 31, n. 5, p. 1–22, 13 abr. 2023. DOI: https://doi.org/10.4018/JGIM.321111

BHAROSA, N. The rise of GovTech: Trojan horse or blessing in disguise? A research agenda. Government Information Quarterly, v. 39, n. 3, p. 101692, jul. 2022. DOI: https://doi.org/10.1016/j.giq.2022.101692

CHOHAN, S. R.; HU, G. Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency. Information Technology for Development, v. 28, n. 1, p. 16–38, 2 jan. 2022. DOI: https://doi.org/10.1080/02681102.2020.1841713

CHOHAN, S. R.; HU, G. Success Factors Influencing Citizens’ Adoption of IoT Service Orchestration for Public Value Creation in Smart Government. IEEE Access, v. 8, p. 208427–208448, 2020. DOI: https://doi.org/10.1109/ACCESS.2020.3036054

CINGOLANI, L. The survival of open government platforms: Empirical insights from a global sample. Government Information Quarterly, v. 38, n. 1, p. 101522, jan. 2021. DOI: https://doi.org/10.1016/j.giq.2020.101522

COORDENAÇÃO DE APERFEIÇOAMENTO DE PESSOAL DE NÍVEL SUPERIOR (Capes). Portal de Periódicos. 2023. Disponível em: http://www.periodicos.capes.gov.br. Acesso em: 6 de jun. 2023.

DE FALANI BEZERRA, S. Y. A.; TORKOMIAN, A. L. V. Technology Transfer Offices: a Systematic Review of the Literature and Future Perspective. Journal of the Knowledge Economy, 28 mar. 2023. DOI: https://doi.org/10.1007/s13132-023-01319-4

DOBROLYUBOVA, E. Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward. NISPAcee Journal of Public Administration and Policy, v. 14, n. 1, p. 61–86, 1 jun. 2021. DOI: https://doi.org/10.2478/nispa-2021-0003

DUBIROVA, Z.; MENDYBAYEV, B. Managing the Transformation of Relations Between the State, the City And Citizens on the Example of iKomek109 - Digital Service Model of Nur-Sultan City. 2021 IEEE International Conference on Smart Information Systems and Technologies (SIST). Anais... Em: 2021 IEEE INTERNATIONAL CONFERENCE ON SMART INFORMATION SYSTEMS AND TECHNOLOGIES (SIST). Nur-Sultan, Kazakhstan: IEEE, 28 abr. 2021. Disponível em: <https://ieeexplore.ieee.org/document/9465985/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/SIST50301.2021.9465985

EL KHATIB, M. M. et al. Digital Transformation and SMART-The Analytics factor. 2022 International Conference on Business Analytics for Technology and Security (ICBATS). Anais... Em: 2022 INTERNATIONAL CONFERENCE ON BUSINESS ANALYTICS FOR TECHNOLOGY AND SECURITY (ICBATS). Dubai, United Arab Emirates: IEEE, 16 fev. 2022. Disponível em: <https://ieeexplore.ieee.org/document/9759084/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/ICBATS54253.2022.9759084

FERNANDEZ-ALLER, C. et al. An Inclusive and Sustainable Artificial Intelligence Strategy for Europe Based on Human Rights. IEEE Technology and Society Magazine, v. 40, n. 1, p. 46–54, mar. 2021. DOI: https://doi.org/10.1109/MTS.2021.3056283

GARDENGHI, J. L. et al. Digitalization by Means of a Prototyping Process: The Case of a Brazilian Public Service. Information, v. 11, n. 9, p. 413, 27 ago. 2020. DOI: https://doi.org/10.3390/info11090413

GASTIL, J.; DAVIES, T. Digital Democracy: Episode IV—A New Hope*: How a Corporation for Public Software Could Transform Digital Engagement for Government and Civil Society. Digital Government: Research and Practice, v. 1, n. 1, p. 1–15, 31 jan. 2020. DOI: https://doi.org/10.1145/3342194

GENEIATAKIS, D. et al. Blockchain Performance Analysis for Supporting Cross-Border E-Government Services. IEEE Transactions on Engineering Management, v. 67, n. 4, p. 1310–1322, nov. 2020. DOI: https://doi.org/10.1109/TEM.2020.2979325

GIL, Antônio Carlos. Como Elaborar Projetos de Pesquisa. Editora Atlas. 7ª edição. 2022.

GUO, Y. Digital Trust and the Reconstruction of Trust in the Digital Society: An Integrated Model based on Trust Theory and Expectation Confirmation Theory. Digital Government: Research and Practice, v. 3, n. 4, p. 1–19, 31 out. 2022. DOI: https://doi.org/10.1145/3543860

HUR, J.-Y. et al. The “Smart Work” Myth: How Bureaucratic Inertia and Workplace Culture Stymied Digital Transformation in the Relocation of South Korea’s Capital. Asian Studies Review, v. 43, n. 4, p. 691–709, 2 out. 2019. DOI: https://doi.org/10.1080/10357823.2019.1663786

KIM, C.; KIM, K. The Institutional Change from E-Government toward Smarter City; Comparative Analysis between Royal Borough of Greenwich, UK, and Seongdong-gu, South Korea. Journal of Open Innovation: Technology, Market, and Complexity, v. 7, n. 1, p. 42, mar. 2021. DOI: https://doi.org/10.3390/joitmc7010042

KOC, B.; SENER, U.; EREN, P. E. Determinative Factors of Cloud Computing Adoption in Government Organizations. 2022 3rd International Informatics and Software Engineering Conference (IISEC). Anais... Em: 2022 3RD INTERNATIONAL INFORMATICS AND SOFTWARE ENGINEERING CONFERENCE (IISEC). Ankara, Turkey: IEEE, 15 dez. 2022. Disponível em: <https://ieeexplore.ieee.org/document/9998286/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/IISEC56263.2022.9998286

KOTSEV, A. et al. From Spatial Data Infrastructures to Data Spaces—A Technological Perspective on the Evolution of European SDIs. ISPRS International Journal of Geo-Information, v. 9, n. 3, p. 176, 16 mar. 2020. DOI: https://doi.org/10.3390/ijgi9030176

LINDGREN, I.; TOLL, D.; MELIN, U. Automation as a Driver of Digital Transformation in Local Government: Exploring Stakeholder Views on an Automation Initiative in a Swedish Municipality. DG.O2021: The 22nd Annual International Conference on Digital Government Research. Anais... Em: DG.O’21: THE 22ND ANNUAL INTERNATIONAL CONFERENCE ON DIGITAL GOVERNMENT RESEARCH. Omaha NE USA: ACM, 9 jun. 2021. Disponível em: <https://dl.acm.org/doi/10.1145/3463677.3463685>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1145/3463677.3463685

LYTRAS, M. D.; SERBAN, A. C. E-Government Insights to Smart Cities Research: European Union (EU) Study and the Role of Regulations. IEEE Access, v. 8, p. 65313–65326, 2020. DOI: https://doi.org/10.1109/ACCESS.2020.2982737

LYZARA, R. et al. E-Government Usability Evaluation: Insights from A Systematic Literature Review. Proceedings of the 2nd International Conference on Software Engineering and Information Management. Anais... Em: ICSIM 2019: THE 2ND INTERNATIONAL CONFERENCE ON SOFTWARE ENGINEERING AND INFORMATION MANAGEMENT. Bali, Indonesia: ACM, 10 jan. 2019. Disponível em: <https://dl.acm.org/doi/10.1145/3305160.3305178>. Acesso em: 2 out. 2023. DOI: https://doi.org/10.1145/3305160.3305178

MAKSIMOVA, M. et al. Automated impact assessment - How digitizing government enables rapid and tailor-made policy responses. DG.O 2022: The 23rd Annual International Conference on Digital Government Research. Anais... Em: DG.O 2022: THE 23ST ANNUAL INTERNATIONAL CONFERENCE ON DIGITAL GOVERNMENT RESEARCH. Virtual Event Republic of Korea: ACM, 15 jun. 2022. Disponível em: <https://dl.acm.org/doi/10.1145/3543434.3543653>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1145/3543434.3543653

MANANA, T.; MAWELA, T. Digital Skills of Public Sector Employees for Digital Transformation. 2022 International Conference on Innovation and Intelligence for Informatics, Computing, and Technologies (3ICT). Anais... Em: 2022 INTERNATIONAL CONFERENCE ON INNOVATION AND INTELLIGENCE FOR INFORMATICS, COMPUTING, AND TECHNOLOGIES (3ICT). Sakheer, Bahrain: IEEE, 20 nov. 2022. Disponível em: <https://ieeexplore.ieee.org/document/9990765/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/3ICT56508.2022.9990765

MATHEUS, R.; JANSSEN, M.; JANOWSKI, T. Design principles for creating digital transparency in government. Government Information Quarterly, v. 38, n. 1, p. 101550, jan. 2021. DOI: https://doi.org/10.1016/j.giq.2020.101550

MENDELEY. Disponível em: https://www.mendeley.com/reference-management/mendeley-cite . Acesso em: 30 agosto. 2023.

MENSAH, I. K.; ZENG, G.MWAKA PESA, D. S. Understanding the drivers of the public value of e-government: Validation of a public value e-government adoption model. Frontiers in Psychology, v. 13, p. 962615, 13 set. 2022. DOI: https://doi.org/10.3389/fpsyg.2022.962615

MERGEL, I.; EDELMANN, N.; HAUG, N. Defining digital transformation: Results from expert interviews. Government Information Quarterly, v. 36, n. 4, p. 101385, out. 2019. DOI: https://doi.org/10.1016/j.giq.2019.06.002

MITTAL, P. Impact of Digital Capabilities and Technology Skills on Effectiveness of Government in Public Services. 2020 International Conference on Data Analytics for Business and Industry: Way Towards a Sustainable Economy (ICDABI). Anais... Em: 2020 INTERNATIONAL CONFERENCE ON DATA ANALYTICS FOR BUSINESS AND INDUSTRY: WAY TOWARDS A SUSTAINABLE ECONOMY (ICDABI). Sakheer, Bahrain: IEEE, 26 out. 2020. Disponível em: <https://ieeexplore.ieee.org/document/9325647/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/ICDABI51230.2020.9325647

MOSER-PLAUTZ, B.; SCHMIDTHUBER, L. Digital government transformation as an organizational response to the COVID-19 pandemic. Government Information Quarterly, v. 40, n. 3, p. 101815, jun. 2023. DOI: https://doi.org/10.1016/j.giq.2023.101815

NASWIR, R. Y. et al. Towards a Conceptual Model to Evaluate usability of Digital Government Services in Malaysia. International Journal of Advanced Computer Science and Applications, v. 10, n. 4, 2019. DOI: https://doi.org/10.14569/IJACSA.2019.0100438

NVIVO. Disponível em: http://download.qsrinternational.com/Resource/NVivo10/NVivo-10-Overview-Portuguese.pdf . Acesso em: 5 set. 2023.

OJO, A.; MELLOULI, S.; AHMADI ZELETI, F. A Realist Perspective on AI-era Public Management*. Proceedings of the 20th Annual International Conference on Digital Government Research. Anais... Em: DG.O 2019: 20TH ANNUAL INTERNATIONAL CONFERENCE ON DIGITAL GOVERNMENT RESEARCH. Dubai United Arab Emirates: ACM, 18 jun. 2019. Disponível em: <https://dl.acm.org/doi/10.1145/3325112.3325261>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1145/3325112.3325261

ORGANIZATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT (OECD): Digital Government Index (DGI) Disponível em:https://www.oecd.org/gov/digital-government/digital-government-index-2019-highlights.pdf . Acesso em: 08 set. 2023.

OUMKALTOUM, B. et al. Hybrid e-Government Framework based on Data Warehousing and MAS for Data Interoperability. International Journal of Advanced Computer Science and Applications, v. 12, n. 10, 2021. DOI: https://doi.org/10.14569/IJACSA.2021.0121008

PARAMITA, A. S. et al. E-Gov Church as a Digital Transformation Initiative for Nation-wide Christianity Organization. 2022 1st International Conference on Technology Innovation and Its Applications (ICTIIA). Anais... Em: 2022 1ST INTERNATIONAL CONFERENCE ON TECHNOLOGY INNOVATION AND ITS APPLICATIONS (ICTIIA). Tangerang, Indonesia: IEEE, 23 set. 2022. Disponível em: <https://ieeexplore.ieee.org/document/9935850/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/ICTIIA54654.2022.9935850

PREFERRED REPORTING ITEMS FOR SYSTEMATIC REVIEWS AND META-ANALYSES (PRISMA). Disponível em: http://www.prisma-statement.org/?AspxAutoDetectCookieSupport=1 Acesso em: 2 ago. 2023.

PURBA, F. N.; ARMAN, A. A. A Systematic Literature Review of Smart Governance. 2022 International Conference on Information Technology Systems and Innovation (ICITSI). Anais... Em: 2022 INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY SYSTEMS AND INNOVATION (ICITSI). Bandung, Indonesia: IEEE, 8 nov. 2022. Disponível em: <https://ieeexplore.ieee.org/document/9970796/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/ICITSI56531.2022.9970796

PUTRI, N. M. A. W. Digital Transformation: The Approach to Society 5.0 in Indonesia. 2021 2nd International Conference on ICT for Rural Development (IC-IC TRuDev). Anais... Em: 2021 2ND INTERNATIONAL CONFERENCE ON ICT FOR RURAL DEVELOPMENT (IC-IC TRUDEV). Jogjakarta, Indonesia: IEEE, 27 out. 2021. Disponível em: <https://ieeexplore.ieee.org/document/9656528/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/IC-ICTRuDev50538.2021.9656528

SAFONOV, Y. et al. Digital Transformation in Developing Economies Under the COVID-19 Pandemic. IEEE Engineering Management Review, v. 50, n. 3, p. 46–57, 1 set. 2022. DOI: https://doi.org/10.1109/EMR.2022.3195873

SCHOLAR GOOGLE. Disponível em: https://scholar.google.com.br/?hl=pt. Acesso em: 6 de jun. 2023.

SCHOLL, H. J. Digital Government: Looking Back and Ahead on a Fascinating Domain of Research and Practice. Digital Government: Research and Practice, v. 1, n. 1, p. 1–12, 31 jan. 2020. DOI: https://doi.org/10.1145/3352682

SCUPOLA, A.; MERGEL, I. Co-production in digital transformation of public administration and public value creation: The case of Denmark. Government Information Quarterly, v. 39, n. 1, p. 101650, jan. 2022. DOI: https://doi.org/10.1016/j.giq.2021.101650

SHIN, S.-C.; HO, J.-W.; PAK, V. Y. Digital Transformation through e-Government Innovation in Uzbekistan. 2020 22nd International Conference on Advanced Communication Technology (ICACT). Anais... Em: 2020 22ND INTERNATIONAL CONFERENCE ON ADVANCED COMMUNICATION TECHNOLOGY (ICACT). Phoenix Park, PyeongChang,, Korea (South): IEEE, fev. 2020. Disponível em: <https://ieeexplore.ieee.org/document/9061507/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.23919/ICACT48636.2020.9061507

SILVA, R. E. et al. As empresas de Software se apropriam de suas invenções? Um mapeamento sistemático sobre Propriedade Intelectual de Software. iSys - Brazilian Journal of Information Systems, v. 16, n. 1, p. 1:1-1:27, 6 abr. 2023.

SUCUPIRA FURTADO, L. et al. A framework for Digital Transformation towards Smart Governance: using big data tools to target SDGs in Ceará, Brazil. Journal of Urban Management, v. 12, n. 1, p. 74–87, mar. 2023. DOI: https://doi.org/10.1016/j.jum.2023.01.003

TANGI, L. et al. Digital government transformation: A structural equation modelling analysis of driving and impeding factors. International Journal of Information Management, v. 60, p. 102356, out. 2021. DOI: https://doi.org/10.1016/j.ijinfomgt.2021.102356

THAMJAROENPORN, P.; ACHALAKUL, T. Big Data Analytics Framework for Digital Government. 2020 1st International Conference on Big Data Analytics and Practices (IBDAP). Anais... Em: 2020 1ST INTERNATIONAL CONFERENCE ON BIG DATA ANALYTICS AND PRACTICES (IBDAP). Bangkok, Thailand: IEEE, 25 set. 2020. Disponível em: <https://ieeexplore.ieee.org/document/9245461/>. Acesso em: 1 out. 2023. DOI: https://doi.org/10.1109/IBDAP50342.2020.9245461

UNITED NATIONS. (ONU). The Future Of Digital Government. Disponível em : https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2022 . Acesso em: 6 de jun. 2023.

WIGGBERG, M. et al. Defining Digital Excellence: Requisite Skills and Policy Implications for Digital Transformation. IEEE Access, v. 10, p. 52481–52507, 2022. DOI: https://doi.org/10.1109/ACCESS.2022.3171924

WILSON, C.; MERGEL, I. Overcoming barriers to digital government: mapping the strategies of digital champions. Government Information Quarterly, v. 39, n. 2, p. 101681, abr. 2022. DOI: https://doi.org/10.1016/j.giq.2022.101681

XIAO, J.; HAN, L.; ZHANG, H. Exploring Driving Factors of Digital Transformation among Local Governments: Foundations for Smart City Construction in China. Sustainability, v. 14, n. 22, p. 14980, 12 nov. 2022. DOI: https://doi.org/10.3390/su142214980

YUAN, Y.-P. et al. Government Digital Transformation: Understanding the Role of Government Social Media. Government Information Quarterly, v. 40, n. 1, p. 101775, jan. 2023. DOI: https://doi.org/10.1016/j.giq.2022.101775

YUKHNO, A. Digital Transformation: Exploring big data Governance in Public Administration. Public Organization Review, 13 dez. 2022. DOI: https://doi.org/10.1007/s11115-022-00694-x

ZOTERO. Disponível em https://www.zotero.org/. Acesso em: 5 set. 2023.

Downloads

Publicado

03/01/2024

Como Citar

OLIVEIRA GOMES, Hermes; CAMARGO, Maria Emília. INOVAÇÕES TECNOLÓGICAS E OS SEUS IMPACTOS NA TRANSFORMAÇÃO DO GOVERNO DIGITAL. P2P E INOVAÇÃO, Rio de Janeiro, RJ, v. 10, n. 2, p. e-6826, 2024. DOI: 10.21728/p2p.2024v10n2e-6826. Disponível em: https://revista.ibict.br/p2p/article/view/6826.. Acesso em: 16 jun. 2024.

Artigos Semelhantes

1-10 de 412

Você também pode iniciar uma pesquisa avançada por similaridade para este artigo.

Artigos mais lidos pelo mesmo(s) autor(es)