INOVAÇÕES TECNOLÓGICAS E OS SEUS IMPACTOS NA TRANSFORMAÇÃO DO GOVERNO DIGITAL
DOI:
https://doi.org/10.21728/p2p.2024v10n2e-6826Palavras-chave:
Revisão Sistemática de Literatura, Governo Eletrônico, Impactos da inovação, Transformação DigitalResumo
Muitas organizações públicas e privadas estão cada vez mais sendo desafiadas a implementar soluções tecnológicas em suas rotinas operacionais, muitas recentemente pela influência de fatores externos como foi a caso da covid-19, outras a fim de modernizar seus processos e serviços internos com soluções mais eficientes para o usuário. Neste sentido, em muitos países, governos têm implementado processos de transformações tecnológicas e digitais a fim de modernizar e dinamizar a prestação de serviços para com os cidadãos, buscando redução de custo e melhoria na eficiência dos serviços. Essa pesquisa visa identificar as ferramentas de transformação digital e seus impactos nas iniciativas de políticas públicas do governo digital. Para isso, usa-se uma técnica de mapeamento sistemático de revisão de literatura. Como resultado, constata-se que as pesquisas sobre governo digital vêm crescendo ao longo do tempo, sendo mais recorrente a publicação de artigo em revistas especializadas, como é o caso da Government Information Quarterly, IEEE Access, Digital Government: Research and Practice, entre outros. Entre as principais tecnologias usadas, destaca o Big Data, Inteligência Artificial, Internet das Coisas, assim por diante. Já relacionado às pessoas, o trabalho identificou que a falta de conhecimento das pessoas e a falta de recursos são uns dos principais entraves na implementação das políticas públicas do governo digital.
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