Intercambio de conocimiento entre empresas y sus consecuencias: un estudio en espacios de coworking: un estudio en espacios de coworking

Robson  Sotoriva Piccini; Ariel  Behr; Giovana  Sordi Schiavi

doi:10.18225/ci.inf.v53i1.7320

Autores

Robson Sotoriva Piccini UFRGS
Ariel Behr UFRGS
Giovana Sordi Schiavi UFRGS

DOI:

https://doi.org/10.18225/ci.inf.v53i1.7320

Palavras-chave:

itercambio de conocimiento, coworking, sistemas y tecnologías de la información

Resumo

El intercambio de conocimiento es un proceso por el cual las empresas adquieren conocimientos y mantienen su competitividad y adaptabilidad. Al mismo tiempo, compartir puede poner en peligro la singularidad del repositorio de conocimientos de una empresa, lo que afecta su exclusividad. Esta investigación analiza el intercambio de conocimiento entre empresas en espacios de coworking y sus consecuencias, considerando las características de este tipo de organizaciones. Se realizó un estudio de caso en cinco de estos espacios y se recopilaron 31 entrevistas, documentos y observaciones para su posterior análisis de contenido. Las prácticas identificadas muestran que el ambiente de coworking favorece la gestión de la información y el conocimiento y están asociadas al papel de los gerentes y empleados de los espacios en las interacciones; iniciativas paralelas de los espacios; estructura y distribución interna; características del entorno externo; plataformas digitales propias y medios interactivos para la comunicación; contacto con profesionales externos; frecuencia y contenido de los eventos formales promovidos. El estudio contribuye a la gestión de estos negocios al mostrar que los profesionales independientes y los equipos pequeños están más alineados con la dinámica de los espacios de coworking; los eventos formales son más favorables para las interacciones, y la facilitación de los gerentes es esencial; las plataformas digitales propias, Instagram y WhatsApp sostienen las prácticas identificadas y se evidencia el desuso del correo electrónico.

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