Knowledge Management: thematic configuration and emerging issues
DOI:
https://doi.org/10.18225/ci.inf.v51i2.5609Abstract
Knowledge management has become a discipline of reference that supports the search for understanding organizational performance, innovation, and competitive advantage. This research aimed to map the production over knowledge management in the ISI Web of Science database with a seven-year temporal cut that highlights the emerging theme about research advancements on the topic. There was a comprehensive information survey through a bibliometric study using the HistCiteTM and the QSR NVivo® software. The main results confirm the perception of the knowledge management's gradual maturation process as an independent academic discipline. This study's theoretical contribution lies in the proposition of a framework that represents the theme configuration. This research also fills the gap about scientometric works over knowledge management in the period researched and codifies the emerging themes.
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References
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ARCHER-BROWN, C.; KIETZMANN, J. Strategic knowledge management and enterprise social media. Journal of Knowledge Management, v. 22, n. 6, pp. 1288-1309, 2018. Doi: 10.1108/JKM-08-2017-0359.
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BHARATI, P.; ZHANG, W.; CHAUDHURY, A. Better knowledge with social media? Exploring the roles of social capital and organizational knowledge management. Journal of Knowledge Management, v. 19, n. 3, pp. 456-475, 2015. Doi: 10.1108/JKM-11-2014-0467.
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BISCOTTI, A. M.; D’AMICO, E.; MONGE, F. Do environmental management systems affect the knowledge management process? The impact on the learning evolution and the relevance of organisational context. Journal of Knowledge Management, v. 22, n. 3, pp. 603-620, 2018. Doi: 10.1108/JKM-08-2017-0344.
BUKOWITZ, W. R.; WILLIAMS, R. L. The knowledge management fieldbook. Nova Jersey, EUA: Financial Times/Prentice Hall, 2000.
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CORFIELD, A.; PATON, R. Investigating knowledge management: can KM really change organisational culture?. Journal of Knowledge Management, v. 20, n. 1, pp. 88-103, 2016. Doi: 10.1108/JKM-12-2014-0502.
CHANG, C. L.; LIN, T. The role of organizational culture in the knowledge management process. Journal of Knowledge Management, v. 19, n. 3, pp. 433-455, 2015. Doi: 10.1108/JKM-08-2014-0353.
CHANG, C.; HSU, M.; YEN, C. Factors affecting knowledge management success: the fit perspective. Journal of Knowledge Management, v. 16, n. 6, pp. 847-861, 2012. Doi: 10.1108/13673271211276155.
CHEVALLIER, C. et al. Competitive intelligence, knowledge management and coopetition: The case of european high-technology firms. Business Process Management Journal, v. 22, n. 6, pp. 1192-1211, 2016. Doi: 10.1108/BPMJ-11-2015-0161.
CHUA, A. Y. K.; BANERJEE, S. Customer knowledge management via social media: the case of Starbucks. Journal of Knowledge Management, v. 17, n. 2, pp. 237-249, 2013. Doi: 10.1108/13673271311315196.
DAYAN, R.; HEISIG, P.; MATOS, F. Knowledge management as a factor for the formulation and implementation of organization strategy. Journal of Knowledge Management, v. 21, n. 2, pp. 308-329, 2017. Doi: 10.1108/JKM-02-2016-0068.
DAVENPORT, T. H.; PRUSAK, L. Working Knowledge: How Organizations Manage What They Know. Boston, MA: Harvard Business School Press, 1998.
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DONATE, M. J.; DE PABLO, J. D. S. The role of knowledge-oriented leadership in knowledge management practices and innovation. Journal of Business Research, v. 68, n. 2, pp. 360-370, 2015. Doi: 10.1016/j.jbusres.2014.06.022.
DULIPOVICI, A; ROBEY, D. Strategic alignment and misalignment of knowledge management systems: A social representation perspective. Journal of Management Information Systems, v. 29, n. 4, pp. 103-126, 2013. Doi: 10.2753/MIS0742-1222290404.
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